Redesigning the Lumo Play software interface
Lumo Play is an interactive display software platform that can turn any projector, tv, or touchscreen into a custom interactive experience. You can use it to make interactive floors, walls, window displays and more.
Lumo Play software has been used in almost every country in the world. (Originally it was called ‘Po-motion’, which was a fun word to try to communicate to people.) Our software has been used in all kinds of setups, in all kinds of environments by all kinds of different people since 2011.
We offered 3 tiers of software (Basic, Plus and Pro)
And each of those had 3 versions, one for every sensor ( Kinect, webcam, and webcam for Mac)
That's too many versions! Curt, the software developer was tired of updating 7 versions of the software and our users were super confused and often downloaded the wrong version.
In 2016, after spending a few years on our website chat support speaking directly with people who use Lumo Play software, we decided it was time to make some big changes.
Over the next couple months, I worked with Meg and Curt to re-design our desktop software interface that allows families and businesses to set up an interactive display using almost whatever hardware combination they want.
To better understand our users needs, we talked to them, chat, facebook, twitter, phone calls, and skype when we could.
In 2015 we added Zendesk's live chat support on our website and the feedback just flowed in. I was manning the chat support and also I was in charge of designing our software. It was so extremely valuable for me to speak directly with the people who use our software. I quickly found out how our current software was working and what wasn’t working.
What did we learn?
We have 2 main user groups. Families who wanted their children to have more active play than tablet games on the couch. Businesses who wanted to put motion reactive window displays in their store front or interactive floors in their restaurants kids area. These 2 groups of people had different experiences with our software.
Conclusion - simplify the software tiers and target the features correctly.
Who uses our software and why do they use it?
Knowing the current software hiccups, the people who use our software and why they use it I began to shop around for experiences that I could get inspired by.
What are people using right now? What works really well?
Here are a few websites, programs and apps that I was really inspired by:
Curtis was involved in this part of the planning, since he’d be developing the new version (and he built all the past software versions). We had a bunch of talks, did a bunch of napkin sketches, we stole all the whiteboards in our office and just sketched and erased for a couple days.
My first go at the interface was very much based on the current software interface. I started here because this is what the users are currently used to. I thought a lot about how drastic changes to the interface would make the user feel. If it would be too frustrating or if it was done well it would be a relief because it’s easier to use than what we have now.
Three modes that the software can operate in:
No software updates
No game updates
No games list downloads
No game downloads
Only access to play downloaded games.
Online - Remote Management
Force assigned playlists from lumoplay.com Ignore local playlists.
I created and refined wireframes based on the sketches I had made and the feedback I got on them. I wired them all up and put together an interactive prototype that I tested on 3 users who have never use our software before.
I watched the testers navigate and explain to me why they were making certain decisions during the process. They pointed out things that were confusing and with their feedback, I made the following changes:
Just minor changes, it went really well. They understood everything and knew how to use it.
Because our software is built for projections, I had to make sure that it was usable and that all text could be ready when projected.
The original website color scheme really needed to be adjusted for this.
Lumo Play Software Notification banners:
Here’s a run through of Lumo Play 3.0. Almost ready for public release!
If you’d like to give me your feedback about the project please do! I’d really love to know what you think!